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Durgemeister
Contributor
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Message 1 of 6

Phone Usage via MyBT not available.

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This has been going on for several days - I have wanted to check the details of calls that were made recently, but MyBT (Either the Android App or Website) will allow me no more detail than a breakdown all the calls (Via the Pie-chart), and clicking on the "See All Calls" button brings up the following -

 

Untitled.png

Clicking "Refresh the page" does nothing, and if you F5/Refresh the page it just shows as busy. Possible indefinitely, I just don't the patience to sit around for ages to find out if anything actually happens. Incidently, I use Chrome, but I have also tried Opera, and it is the same, as indeed it is with the MyBT app. 

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Moderator
Moderator
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Message 2 of 6

Re: Phone Usage via MyBT not available.

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@Durgemeister sorry about that, if you're still getting that error send over your details and we'll get that looked into. You'll get the link by clicking my username.

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Durgemeister
Contributor
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Message 3 of 6

Re: Phone Usage via MyBT not available.

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Just checked MyBT, both the Android app, and the Website, and everything is working again. Thanks !

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Moderator
Moderator
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Message 4 of 6

Re: Phone Usage via MyBT not available.

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Hi @Durgemeister

 

Glad to hear all working again should you need help again post back.

 

Thanks

 

Stuart

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skind56
Beginner
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Message 5 of 6

Re: Phone Usage via MyBT not available.

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Hi
I'm receiving the same message when attempting to view details of calls. Can this be fixed for me too?

Thanks
Steve
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skind56
Beginner
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Message 6 of 6

Re: Phone Usage via MyBT not available.

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This works on my home PC but not my work PC.
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