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Newburyman
Aspiring Contributor
2,499 Views
Message 1 of 9

Problem uninstalling BT Cloud on a MAC

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I need to uninstall BT Cloud on my MAC, but when dragging the app to the trash bin to remove it I get the following message each time:

The item “BT Cloud.app” can’t be moved to the Trash because some of its extensions are in use.

I have tried restarting my MAC but to no avail and would be grateful for any advice on how to resolve this issue.

 

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8 REPLIES 8
baldydonald
Newbie
2,447 Views
Message 2 of 9

Re: Problem uninstalling BT Cloud on a MAC

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go to System Preferences > Extensions > All

Uncheck all of the entries with BT Cloud marked against them

Then you can move the app to trash. 

"worked for me"

BT might want to add this to the video as well

Newburyman
Aspiring Contributor
2,432 Views
Message 3 of 9

Re: Problem uninstalling BT Cloud on a MAC

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Many thanks for the tip. It worked.
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ShadyCreek
Aspiring Expert
2,278 Views
Message 4 of 9

Re: Problem uninstalling BT Cloud on a MAC

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Thank your for this.    

I have simply given up on this service.  Just too complicated. 

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BrianSJ
Newbie
1,534 Views
Message 5 of 9

Re: Problem uninstalling BT Cloud on a MAC

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This didn't work for me.

Does anyone have any other solutions?

I'm desperate to get rid of this junk.

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ShadyCreek
Aspiring Expert
1,526 Views
Message 6 of 9

Re: Problem uninstalling BT Cloud on a MAC

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Did you remove it from your Extensions?

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BrianSJ
Newbie
1,504 Views
Message 7 of 9

Re: Problem uninstalling BT Cloud on a MAC

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Yes and at first this mad no difference.
But after rebooting the finder app was back at its normal speed, so progress.
I still can’t uninstall BT cloud though.


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Distinguished Sage
Distinguished Sage
1,500 Views
Message 8 of 9

Re: Problem uninstalling BT Cloud on a MAC

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Call the Cloud helpdesk on 0800 500 3114 and they may be able to help you with this.

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Razukuk1
Beginner
663 Views
Message 9 of 9

Re: Problem uninstalling BT Cloud on a MAC

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Thanks baldydonald ..this worked for me as well. Cheers.

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