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MikeGrant
Beginner
460 Views
Message 1 of 6

Problem with Parental Controls

Hello

 

Upon reopening my browser, a tab which I had had open the previous evening was replaced by a blue screen with a message saying that the website "has been blocked by BT Parental Controls because the account holder has Light filters on."

 

Note: *I* am the account holder and I don't have BT Parental Controls active at all - I have checked.

 

Additionally, when I click on the button on the block page with the message "Allow access, if you are the account holder", then login with my BT ID and password, I get the error message "You are not authorised to manage this Parental Controls service, please contact the account holder"!!

 

 

EDIT: I have tried restarting my Home Hub - blocking is still active.

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
451 Views
Message 2 of 6

Re: Problem with Parental Controls

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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MikeGrant
Beginner
432 Views
Message 3 of 6

Re: Problem with Parental Controls

The block suddenly disappeared; I have no idea why or what was going on. Very annoying all the same.

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Moderator
Moderator
428 Views
Message 4 of 6

Re: Problem with Parental Controls

Hi @MikeGrant,

 

Thanks for getting in touch. I'm sorry to hear that your Parental Controls are blocking access to a specific site and that you never turned them on. We'll need to speak with you, as the account holder, in order to set your BT ID account up to deactivate the service. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

Community ModeratorDannyS
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MikeGrant
Beginner
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Message 5 of 6

Re: Problem with Parental Controls

"BT Parental Controls" is set to inactive under "Your Inclusive Extras" on MyBT and always has been - I have never changed any "Extras" settings and in fact have never even looked at "Extras" until today. This weird site blocking was clearly caused by some temporary glitch.

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Moderator
Moderator
410 Views
Message 6 of 6

Re: Problem with Parental Controls

Are you able to get access to the site now @MikeGrant?

 

If you are, it sounds like a temporary glitch or it was possible that you had a crossed line which is the least likely of the two. If the issue comes back be sure to let us know.

 

Thanks

 

DanielS

Community ModeratorDannyS
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