cancel
Showing results for 
Search instead for 
Did you mean: 
Simon772
Newbie
151 Views
Message 1 of 2

Problems with Parental Controls

I have two probelms, that I think are related.

 

The first is that parental controls doesn't seems to be working. It doesn't block dodgy sites any more, but it does block non BT DNS. I want to turn it odd, but I can't, as all I ever get via MyBT is a 'can't proces your request due to techncial problems' message. Can anyone ( a mod perhaps?) help me get it disabled?

 

The reason I want it disabled is that I am having terrible problems using the web that I think are either DNS related, or caused by parental controls taking a long time to decide whether each request is allowed or not. Even for popular web sites like facebook or strava, it can take almost a minute to get to the home page. It's not a bandwidth problem, as once there, it is fine.

 

Therefore, I want to experiment with turning parental controls off (even though they don't seem to be blocking anything) and also trying other DNS servers (which parental requests IS blocking!)

 

Can anyone help?

0 Ratings
Reply
1 REPLY 1
Simon772
Newbie
144 Views
Message 2 of 2

Re: Problems with Parental Controls

I have since spent a fruitless 30 mins on the phone to the 'specialist parental controls team' who seemed clueless that my inability to 'manage parental controls' was a common problem, and I am to wait for another call from someone else in the next 48 hours. Sigh.

0 Ratings
Reply