The first is that parental controls doesn't seems to be working. It doesn't block dodgy sites any more, but it does block non BT DNS. I want to turn it odd, but I can't, as all I ever get via MyBT is a 'can't proces your request due to techncial problems' message. Can anyone ( a mod perhaps?) help me get it disabled?
The reason I want it disabled is that I am having terrible problems using the web that I think are either DNS related, or caused by parental controls taking a long time to decide whether each request is allowed or not. Even for popular web sites like facebook or strava, it can take almost a minute to get to the home page. It's not a bandwidth problem, as once there, it is fine.
Therefore, I want to experiment with turning parental controls off (even though they don't seem to be blocking anything) and also trying other DNS servers (which parental requests IS blocking!)
I have since spent a fruitless 30 mins on the phone to the 'specialist parental controls team' who seemed clueless that my inability to 'manage parental controls' was a common problem, and I am to wait for another call from someone else in the next 48 hours. Sigh.