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Harks68
Aspiring Contributor
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Message 1 of 38

Re: BT Parental Controls Unavailable

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I have the same issue 

see picture for more info.

https://ibb.co/tCn45QX

 

Can someone help?

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37 REPLIES 37
RobbieMac
Moderator
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Message 2 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68

Thanks for your post and welcome to the Community.

Sorry for the problems you're having managing your Parental Controls.  As this is something the Community wouldn't be able to help with I have sent you a private message with instructions on how you can send us over your details and we'll give you a hand from here.

Cheers,

Robbie

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PaddyB
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Message 3 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

Thank you for sending in your details and for taking my call this morning. I'm sorry you've had problems setting up the Parental controls. I've made a few changes at my end that should have corrected this.

Please can you try again and let me know if the Parental Controls are working?

Thanks

PaddyB

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Harks68
Aspiring Contributor
1,762 Views
Message 4 of 38

Re: BT Parental Controls Unavailable

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Hi thanks for getting back to me,  see the two links below its not working yet but changes you made are evident in the pictures

https://ibb.co/8NCfcpT

https://ibb.co/Y3W4Lbx

will try again in 15 minutes

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Harks68
Aspiring Contributor
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Message 5 of 38

Re: BT Parental Controls Unavailable

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PaddyB
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Message 6 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

Thank you for posting back, I'm sorry that hasn't work.

I've made another change on my system, please can you check again if that's working for you?

Thanks

PaddyB

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Harks68
Aspiring Contributor
1,730 Views
Message 7 of 38

Re: BT Parental Controls Unavailable

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Hi its not made much difference at all.

BT Parental Controls - Sorry, something went wrong. Please try again in 15 minutes.

 

Does the BT Hub have to be configured for Parental controls to work? just a thought

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PaddyB
Moderator
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Message 8 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

Thank you for posting back, I'm sorry that didn't work. It looks like the activation of Parental Controls is stuck on the system. To get around this I deactivated them. Can you try setting them up again this evening and let me know how you get on?

Thanks

PaddyB

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Harks68
Aspiring Contributor
1,705 Views
Message 9 of 38

Re: BT Parental Controls Unavailable

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Hi Paddy

 

I tried to switch on parental controls and got the following response

"Sorry, we coudn't turn on your BT Parental Controls. Please try again later."

 

more info on this screen shot https://ibb.co/zhmML0C

 

 

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DanielS
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Message 10 of 38

Re: BT Parental Controls Unavailable

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Thanks @Harks68,

I'm sorry that it hasn't been resolved for you yet. You may notice that they're showing as active right now but you you may still get the same error message. I've emailed @PaddyB so he knows what's happening. I've also emailed a team who may be able to help us.

Thanks

DanielS

 

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