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Harks68
Aspiring Contributor
733 Views
Message 21 of 38

Re: BT Parental Controls Unavailable

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Hi Daniel still not working

I tried various settings like , light, moderate to no avail

I also tried to block specific websites by entering the URL, even that doesnt work.

 

Hopefully your team can sort it out soon, I believe in you.

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JohnC2
Moderator
Moderator
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Message 22 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68  Thanks for the update and sorry it is still not fixed. I've emailed the team helping @DanielS with this so they can get back on the case and @DanielS  will update you when he is back in the office next week.

Cheers
John

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DanielS
Moderator
Moderator
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Message 23 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

I called your mobile but missed you tonight.

Can you log into your MyBT and activate Parental Controls for me please? Let me know how you get on please.

Thanks

DanielS

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Harks68
Aspiring Contributor
701 Views
Message 24 of 38

Re: BT Parental Controls Unavailable

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Hi Daniel 

 

I have noticed when i activate parental controls they work when im connected to BT wifi hotspot.

I require parental controls at home on my BT hub.

 

Parental controls are on

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DanielS
Moderator
Moderator
683 Views
Message 25 of 38

Re: BT Parental Controls Unavailable

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Thank you @Harks68,

That's exactly what my checks show. Can you confirm which router you are using at home for me please? If it's our Home Hub can you factory reset it for me please?

Thanks

DanielS

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Harks68
Aspiring Contributor
678 Views
Message 26 of 38

Re: BT Parental Controls Unavailable

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Hi 

Its a BT Smart Hub, I have just factory reset it 

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DanielS
Moderator
Moderator
675 Views
Message 27 of 38

Re: BT Parental Controls Unavailable

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Thanks @Harks68,

Have you been able to test Parental Controls since?

DanielS

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Harks68
Aspiring Contributor
650 Views
Message 28 of 38

Re: BT Parental Controls Unavailable

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cnn.com and express.co.uk

both are blocked for over a day, they both still are viewable

 

I have strict parental controls on, and can still view bet365 website

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Harks68
Aspiring Contributor
634 Views
Message 29 of 38

Re: BT Parental Controls Unavailable

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Changed parental controls to "light" mode earlier

 

still nothing

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DanielS
Moderator
Moderator
637 Views
Message 30 of 38

Re: BT Parental Controls Unavailable

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Thanks @Harks68.

I've been speaking with the product manager about your issue today. He is actively investigating it. There are multiple data integrity issues between your online account and our backend systems. I am sorry for the length of time this is taking. They've told me that they hope to have a fix in place midweek.

Thanks

DanielS

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