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Harks68
Aspiring Contributor
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Message 11 of 38

Re: BT Parental Controls Unavailable

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BT web protect - does not go on no more.... I get the following error

 

Sorry, we couldn't turn on your BT Web Protect. Please try again later.

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Harks68
Aspiring Contributor
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Message 12 of 38

Re: BT Parental Controls Unavailable

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Moderator
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Message 13 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68 Sorry that this is not fixed for you yet. @PaddyB and @DanielS have been chasing this for you. They will be back in the office on Monday and will update you then.

Cheers
John 

Community ModeratorJohnC
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Moderator
Moderator
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Message 14 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

I am so sorry that it is taking to long to get both Parental Controls and Web Protect fixed for you. I have an open case with our developers. I've chased them again today so that they provide me with an update. If I don't hear back from them by Monday I'll escalate it as high as I can for you.

Thanks

DanielS

Community ModeratorDannyS
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Harks68
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Message 15 of 38

Re: BT Parental Controls Unavailable

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I need a solution please

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Moderator
Moderator
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Message 16 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

I really am sorry that it's taking as long as it is to get this fixed. The developers are still looking into it. I've also gone to the product manager for help but they're out of office at the moment. They should reply when they come back. I've sent a chaser email again this morning.

Thanks

DanielS

Community ModeratorDannyS
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Message 17 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

Have you been able to test your Parental Controls lately? The developers are telling me that it has been fixed. I want to make sure that it has been. I'll be in the office tomorrow should you need me.

Thanks

DanielS

Community ModeratorDannyS
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Harks68
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Message 18 of 38

Re: BT Parental Controls Unavailable

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BT parental controls allow me to now apply settings

However it results in nothing. Doesnt actually do what its supposed to do.

 

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Moderator
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Message 19 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68 thanks for the update, I'm sorry your parental controls aren't working. @DanielS will be back in the office later today and I'll make sure he gets your message.

Community ModeratorNeilO
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Message 20 of 38

Re: BT Parental Controls Unavailable

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Hi @Harks68,

The team have been back in touch with me and have confirmed that it should be working.

I called your land line and mobile several times today but missed you.

Can you test Parental Controls on your home connection please?

Thanks

DanielS

Community ModeratorDannyS
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