I'm sorry you're having problems with the parental controls. I've got kids myself so can appreciate your concerns. The first step in trying to resolve this would be to try the factory reset. If that doesn't work I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.