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Thank you Keith
I enabled Parental Control - light level and this works on my smartphone and tablet.
BUT I can still access unwanted websites on my main desktop computer.
BT have been looking at this problem for a week now and the last phone call from them was to ask for another few days.
Can anyone else help?
I'm sorry the Parental Controls aren't working for you. If you send me in your details, I'll be able to help you with that.
You can send me in your details using the "Contact The Mods" link found in my profile.
Hi @alexmcwilliams I see you're due to be called back this afternoon about this fault.
I'm sorry it's taking us some time to get a fix in place, however the team that's dealing with this case has been following the correct process and relevant steps. I have updated your case with your email, and will check this again on Saturday. If the case is not progressing, I'll take over as discussed.
My Parental control was removed and added again and I had to activate it once more. I did so but unfortunately this did NOT do the trick. Sites blocked on smartphone but NOT main desktop computer.
@alexmcwilliams don't worry, enjoy the football 🙂
I have taken over the complaint and contacted the relevant team directly to get to the bottom of this. As soon as I have more information I'll get back to you.