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alexmcwilliams
Aspiring Contributor
172 Views
Message 11 of 20

Re: BT Parental Controls still not available months later

Hi Stephanie

Still no news and the problem remains.

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Community Manager
Community Manager
162 Views
Message 12 of 20

Re: BT Parental Controls still not available months later

Hi @alexmcwilliams I am sorry for the length of time this is taking. I've been escalating your case and this is currently being looked into. It's with the best team for this type of issue and I will update you as soon as I can.

Community ManagerStephanieG
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alexmcwilliams
Aspiring Contributor
149 Views
Message 13 of 20

Re: BT Parental Controls still not available months later

Hi Stephanie

Can you ring me please.

Alex

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Moderator
Moderator
138 Views
Message 14 of 20

Re: BT Parental Controls still not available months later

Hi @alexmcwilliams,

@StephanieG will be in the office later this afternoon. I'll email her now and let her know that you were in touch.

Thanks

DanielS

Community ModeratorDannyS
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Community Manager
Community Manager
131 Views
Message 15 of 20

Re: BT Parental Controls still not available months later

@alexmcwilliams thanks for taking my call there. As discussed, I contacted the product manager to get help with this case, due the length of time it's been unresolved.

He confirmed that we've carried out a few more changes in the background, and for you to try turning parental controls off and on again. I'll catch up with you again in the morning.

Community ManagerStephanieG
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alexmcwilliams
Aspiring Contributor
123 Views
Message 16 of 20

Re: BT Parental Controls still not available months later

No, that didn't work Stephanie.  Even after leaving it overnight and checking again in the morning.

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Moderator
Moderator
112 Views
Message 17 of 20

Re: BT Parental Controls still not available months later

Hi @alexmcwilliams

Thanks for posting back!

I've let @StephanieG know you've been back in touch.

Cheers,

Robbie

Community ModeratorRobbieMac
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Community Manager
Community Manager
104 Views
Message 18 of 20

Re: BT Parental Controls still not available months later

Hi @alexmcwilliams thanks for letting me know, I'm sorry this is still a problem. 

I have gone back to the product manager, and I'll update you as soon as I can. 

Thanks

Community ManagerStephanieG
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Community Manager
Community Manager
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Message 19 of 20

Re: BT Parental Controls still not available months later

Hi @alexmcwilliams thanks for getting back to me today, glad this is all sorted Smiley Happy

We got to the bottom of it, it was a problem with DNS. Checking the correct settings fixed the issue. For anyone having similar problems with their PCs, you can check your DNS settings here.

Community ManagerStephanieG
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Jebafranklin
Beginner
65 Views
Message 20 of 20

Re: BT Parental Controls still not available months later

Hi

I have the same problem and I have been speaking to a number of people in BT (various levels of support teams)

It’s been 4 months I am yet get my parental control activated.

I have checked the DNS and it looks correct.

Please advise

Regards
Jeyaprakash

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