Hi @alexmcwilliams I am sorry for the length of time this is taking. I've been escalating your case and this is currently being looked into. It's with the best team for this type of issue and I will update you as soon as I can.
@alexmcwilliams thanks for taking my call there. As discussed, I contacted the product manager to get help with this case, due the length of time it's been unresolved.
He confirmed that we've carried out a few more changes in the background, and for you to try turning parental controls off and on again. I'll catch up with you again in the morning.
No, that didn't work Stephanie. Even after leaving it overnight and checking again in the morning.