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far778
Aspiring Contributor
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Message 1 of 2

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

I've got a new phone and, currently, all the old SmartTalk slots are taken up by devices family members no longer have (apart from 1). Unfortunately, I read this far too late. Logging into MyBT and clicking the Manage SmartTalk link tells me that "We are currently processing a previous request. Please come back later if you wish to make any changes to your BT SmartTalk service." It has been doing this for several weeks now - can someone help 😞

 

EDIT: It now lists all the users, but I am unable to do anything to remove them. I have the option of Blocking every user, but ticking the box and clicking save does nothing, I've tried on 3 different browsers too.

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Moderator
Moderator
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Message 2 of 2

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

Hi @far778 Sorry you are unable to delete the old accounts from the Smart Talk service.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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