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Htfc1
Aspiring Contributor
910 Views
Message 1 of 13

Re: BT TV App - Cannot Register ANY Devices!

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I have no devices registered, but all 4 slots are locked. Could you help please.
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12 REPLIES 12
Moderator
Moderator
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Message 2 of 13

Re: BT TV App - Cannot Register ANY Devices!

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Hi @Htfc1 A device will automatically be registered when you've logged in and watched a programme on it. When you have reached your device limit, you can register a new device once every thirty days. 

Is the option to remove the device showing in device management settings on the app?

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Htfc1
Aspiring Contributor
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Message 3 of 13

Re: BT TV App - Cannot Register ANY Devices!

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Hi
No there are no options. It doesnt say any devices are registered, just 4 locks.
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Htfc1
Aspiring Contributor
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Message 4 of 13

Re: BT TV App - Cannot Register ANY Devices!

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Hi
I havnt used the app for over 12months and it seems the old devices which were registered cant be unlocked.
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Moderator
Moderator
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Message 5 of 13

Re: BT TV App - Cannot Register ANY Devices!

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@Htfc1 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Moderator
Moderator
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Message 6 of 13

Re: BT TV App - Cannot Register ANY Devices!

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@Htfc1 I tried calling there but missed you, the system is not allowing me to remove the registered devices either so I've had to raise this with our BT TV experts. As soon as I have an update I'll get back in touch with you.

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Htfc1
Aspiring Contributor
789 Views
Message 7 of 13

Re: BT TV App - Cannot Register ANY Devices!

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Hi Neil
Thanks for that.
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Htfc1
Aspiring Contributor
788 Views
Message 8 of 13

Re: BT TV App - Cannot Register ANY Devices!

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Hi Neil
It doesnt say what devices are registered on mine, it just shows 4 locks. Thanks.
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Moderator
Moderator
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Message 9 of 13

Re: BT TV App - Cannot Register ANY Devices!

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@Htfc1 I've had an update back to say that it should be sorted for you now, can you try again and post back to let me know how you get on?

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Htfc1
Aspiring Contributor
690 Views
Message 10 of 13

Re: BT TV App - Cannot Register ANY Devices!

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Hi
Everything working fine now, device registered and its casting great. Thank you so much for all your help.
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