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tundew
Aspiring Contributor
177 Views
Message 1 of 5

Re: BT Virus Protect - Incomplete Installation

Hello all,

 

I have a similar issue. I am trying to install McaFee on my daughter's laptop at home but it keeps stopping at 80% saying "Sorry, your McAfee software couldn't be installed. SecurityCentre". I have gone through all suggested fixes of uninstalls with MCPR, Cleaner etc. When i go to Mcafee site, it wants me to log on but the userID is one with netprotect which i have no details for. I would appreciate your help please. Its a Windows 10 home edition and we have been battling with this since yesterday but still stuck at 80% all the time.

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4 REPLIES 4
JohnC2
Moderator
Moderator
164 Views
Message 2 of 5

Re: BT Virus Protect - Incomplete Installation

Hi @tundew, I've move your post to create your own thread as the previous thread was already solved. Sorry you are unable to get the Virus protect installed. When you check under your Security on the MyBT account do you still have available licences? 
Was there any McAfee software previously installed on the laptop?

cheers

John
 

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tundew
Aspiring Contributor
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Message 3 of 5

Re: BT Virus Protect - Incomplete Installation

Hello John,
Yes i have about 5 left out of 15. Yes there was trial one there which we removed and i used the MCPR about 6 times already to ensure nothing is left there.
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Anonymous
Not applicable
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Message 4 of 5

Re: BT Virus Protect - Incomplete Installation

You should only need to run the MCPR tool to completely remove an old or failed installation of McAfee (such as the problem you just had), if this was a first time installation then MCPR will not work.

Was this a first time installation ? if so, and if there was a previous AV programme installed, then you will need to check that that has been completely removed.

Alternatively, stick with one of the free ones such as Avast or Windows Defender which are just as good if not better

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tundew
Aspiring Contributor
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Message 5 of 5

Re: BT Virus Protect - Incomplete Installation

Hello,

 

yes this was the first install of Mcafee proper. Many thanks

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