Rather than start a new thread, my problem with BT Virus Protect is not quite the same.
Up until a few days ago, when I started receiving pop ups stating that it needs to be re-activated, it was working fine.
All that happens re the activation is a McAfee page appearing asking for account details, e- mail, password. What?
I now have a message that BT Virus Protect has been de-activated.
I uninstalled it then through my BT account downloaded and installed. The set up process completes and I then get the de-activated message. I've tried two further uninstalls and re-installs with the same result.
It is now removed from my p.c. and a free anti-virus installed until this can be, if possible, sorted out.
Any ideas? I have tried that "Acitvate"(never noticed that error) and it doesn't work.
I have , of course, removed the free antivirus each time.
I contacted "chat" re this and they were about as much use as a chocolate tea pot. I don't think he even understood what I was trying to describe.
I have been going round in circles too but I don't even now get past the first enter you registration key. I am just advised that all my licences are in use - NO they are not.
Why is it not possible to remove/delete the two supposedly active devices/licenses and start from scratch?
Avast from now on as an alternative to this absolutely unfit fo purpose "free" extra!