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Distinguished Sage
Distinguished Sage
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Message 11 of 19

Re: BT Wifi not active on Smart Hub

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 12 of 19

Re: BT Wifi not active on Smart Hub

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Hi @Andylangley21,

 

I've moved your posts onto your own thread. I'm sorry you haven't been able to use BT Wifi. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 13 of 19

Re: BT Wifi not active on Smart Hub

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Hi @Andylangley21 I called earlier and left a brief message sorry I could not get to speak with you. I've manually opted you in now at our end please can you try again to login and reset your hub if necessary. Post back and let me know if this has fixed the issue or not and I will raise a fault with for the hub setting to be checked/fixed if the issue is not fixed for you.

 

Cheers

John

 

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Andylangley21
Aspiring Contributor
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Message 14 of 19

Re: BT Wifi not active on Smart Hub

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Thanks John

 

sorry I missed your call

 

i’ve restarted the router and also done another reset and still no luck, it still shows not active in the router i’m afraid

 

i did look in my bt and it shows I’m opted in and has an option to opt out now though

 

thanks

Andy

 

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Moderator
Moderator
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Message 15 of 19

Re: BT Wifi not active on Smart Hub

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Hi @Andylangley21 Thanks for testing that for me. I will report the fault that it's not opting in on the Hub and keep you updated.

 

cheers

John

 

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Andylangley21
Aspiring Contributor
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Message 16 of 19

Re: BT Wifi not active on Smart Hub

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Hi Jon

 

do you know when I would hear anything back from the technical team?

 

thanks

Andy

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Moderator
Moderator
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Message 17 of 19

Re: BT Wifi not active on Smart Hub

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Hi @Andylangley21 Sorry for the delay with this issue. I've had an update from the technical team investigating the issue and they have confirmed that the hub is now showing as opted in at their end. Please can you check again and post back to let me know.

 

Cheers

John

 

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Andylangley21
Aspiring Contributor
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Message 18 of 19

Re: BT Wifi not active on Smart Hub

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Hi John

 

I’d love to check but unfortunately my hub6 gave up the ghost 2 days ago and I’ve now had to purchase an alternative router

 

thanks for your help though

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Moderator
Moderator
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Message 19 of 19

Re: BT Wifi not active on Smart Hub

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Hi @Andylangley21 Thanks for posting back to let me know and that is just sod's law.

 

cheers

John

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