I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I've moved your posts onto your own thread. I'm sorry you haven't been able to use BT Wifi. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Hi @Andylangley21 I called earlier and left a brief message sorry I could not get to speak with you. I've manually opted you in now at our end please can you try again to login and reset your hub if necessary. Post back and let me know if this has fixed the issue or not and I will raise a fault with for the hub setting to be checked/fixed if the issue is not fixed for you.
sorry I missed your call
i’ve restarted the router and also done another reset and still no luck, it still shows not active in the router i’m afraid
i did look in my bt and it shows I’m opted in and has an option to opt out now though
do you know when I would hear anything back from the technical team?
Hi @Andylangley21 Sorry for the delay with this issue. I've had an update from the technical team investigating the issue and they have confirmed that the hub is now showing as opted in at their end. Please can you check again and post back to let me know.
I’d love to check but unfortunately my hub6 gave up the ghost 2 days ago and I’ve now had to purchase an alternative router
thanks for your help though