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circe
Beginner
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Message 1 of 5

Re: Cannot remove SmartTalk users

Hi,

I have the same problem.  Cannot remove my details rom smart talk in order to set it up on my new phone.  Please help.

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Cannot remove SmartTalk users

Welcome to this user forum.

 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

Is the "Manage SmartTalk" option missing from your extras on MyBT?

 

If it is present, then you need to block your phone number before you can set it up again

 

If its not there, then you will need help from one of the moderators.

 

 

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circe
Beginner
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Message 3 of 5

Re: Cannot remove SmartTalk users

As I said, it is exactly the same problem.  I cannot remove my details from the smarttalk settings on mybt.  The save link does not function.  Therefore I cannot use my BTid on my new phone because it is set to my old phone.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Cannot remove SmartTalk users


@circe wrote:

As I said, it is exactly the same problem.  I cannot remove my details from the smarttalk settings on mybt.  The save link does not function.  Therefore I cannot use my BTid on my new phone because it is set to my old phone.


You would not normally remove the setting unless you wanted to stop using SmartTalk altogether.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Meanwhile this explanation may help BT SmartTalk issues

 

have you tried creating a new BT ID for your new phone?

 

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Moderator
Moderator
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Message 5 of 5

Re: Cannot remove SmartTalk users

@circe welcome to the community, I'm sorry to see you're having problems getting smart talk set up on your new phone.

Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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