cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Chris_Sav
Aspiring Contributor
496 Views
Message 11 of 26

Re: How to turn off hot spot?

Go to solution

The email link worked, just received a reply on a Sunday and that's impressive.

Unfortunately they can no longer act from the email as full authentification is necessary.

Phoned the number and the hotspot will be disabled in the next couple of days, good news!

The blackmail is also true in that BT will reciprocate by removing my wifi access from other hotspots.

Fortunately I am a very light user so am very unlikely to exceed my plan in the first place, but it's no wonder none of this appears on the halo adverts!! I feel an email to watchdog coming on.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
490 Views
Message 12 of 26

Re: How to turn off hot spot?

Go to solution

So, you expect other people to provide hotspot access for you to use but you don't wish to reciprocate by providing hotspot access for others.

Perhaps you should have read the terms and conditions of your contract.

Chris_Sav
Aspiring Contributor
452 Views
Message 13 of 26

Re: How to turn off hot spot?

Go to solution

Please quote exactly where the T&C contadicts the clause in my mobile contract which says I have a right to use bt wifi hotspots.

Other than that the solution has been provided by this forum  which it is what it is here for thank you,  not for making off topic comments on other posters problems

 

0 Ratings
Chris_Sav
Aspiring Contributor
437 Views
Message 14 of 26

Re: How to turn off hot spot?

Go to solution

Pleased to report hotspots have gone.

Thanks for providing the solution

0 Ratings
Gary_C
Aspiring Expert
397 Views
Message 15 of 26

Re: How to turn off hot spot?

Go to solution

BT Wi-Fi Service terms (free to BT Broadband and BT Mobile Customers Only)
What we provide
We agree to give BT Broadband and BT Mobile customers unlimited free access to wi-fi hotspots provided by BT Wi-Fi and BT Openzone. BT Broadband customers can also access wi-fi hotspots using – Fon and our associated network partners.
The free wi-fi access we give can be used when you're outside the home, and for as long as you are either:
a. a BT Broadband customer and remain opted in to the free BT Wi-Fi service or
b. a BT Mobile customer.
When the service starts
3. For new BT Broadband customers, your free access to BT Wi-Fi will start when you receive confirmation of your BT Broadband order and set up a BT ID.
4. For existing BT Broadband customers that were not automatically opted in to the free service, it will start when you opt in via bt.com/btwifi.
5. For new BT Mobile customers, your free access to BT Wi-Fi will start when you activate your SIM card on a wi-fi compatible handset.

Your use of the Service (BT Broadband customers only)
6. Fon hotspots work by using spare bandwidth from BT Broadband customers€™ wireless hubs to provide secure wi-fi access to other BT Wi-Fi customers. By staying opted in to the service, you agree to this use of your spare bandwidth.
7. Your use of your home private Wi-Fi service is not compromised by the use of your wireless hub as a Fon hotspot and your private use of the available bandwidth is always prioritised over its use by other BT Wi-Fi users.

Things you need to know (BT Broadband customers only)
8. If you ordered BT Broadband after March 2009 or re-contracted to a BT Broadband service after December 2009 you will have been automatically opted into the free BT Wi-Fi service.
9. If you ordered BT Broadband before these dates you can still get the free service if you opt in via bt.com/btwifi.
10. You may opt out of the free BT Wi-Fi service at any time, but if you do this you will lose your unlimited free wi-fi access.
11. Opting out of the free BT Wi-Fi service means that other BT Wi-Fi users will no longer be able to share the spare bandwidth of your wireless hub.

 

Its all there in the T&C's if you look. 

Really though, why are you bothered about it ? Is it a perceived loss of bandwidth or security ?

Either are not an issue, your bandwith gets priority, and the Fon/openzone traffic is entirely separate to your network, you should be more concerned about people accessing your SSID than the fon/openzone SSID.

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
377 Views
Message 16 of 26

Re: How to turn off hot spot?

Go to solution

If you read the T& Cs correctly you will see that the OP is correct. If he is a BT mobile phone customer he does NOT need to stay Opted into BTWifi in order to use it.

"The free wi-fi access we give can be used when you're outside the home, and for as long as you are either:
a. a BT Broadband customer and remain opted in to the free BT Wi-Fi service or
b. a BT Mobile customer."

See section 5 in the T&Cs.

Section 6 to 11 and in particular section 6 that has been highlighted in the post above only applies to BT Broadband customers as can be seen by  the sentence "Your use of the Service (BT Broadband customers only)"  between section 5 and 6

There is no where in the T&Cs stating that BT Mobile customers must stay opted in, no doubt because you can have BT Mobile without having BT Broadband.

0 Ratings
Gary_C
Aspiring Expert
354 Views
Message 17 of 26

Re: How to turn off hot spot?

Go to solution
But he is a broadband customer ?

I dont think it means if you are a mobile and a broadband it doesn't apply, just that if you are only a mobile it doesn't.
0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
344 Views
Message 18 of 26

Re: How to turn off hot spot?

Go to solution

You may not think that but it is the case. He has two contracts. He has a BT Mobile contract and is fully entitled to use BTWifi regardless of what he does with his BT Broadband BTWifi.

0 Ratings
Gary_C
Aspiring Expert
328 Views
Message 19 of 26

Re: How to turn off hot spot?

Go to solution
i suppose if its two separate accounts ?

OP, can you still use HS's ?
0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
313 Views
Message 20 of 26

Re: How to turn off hot spot?

Go to solution

It does not matter if it is two separate accounts or not. They are two different contracts with two different agreements.

If he can not get BTWifi because he has turned off BTWifi on his BT Broadband package/hub he has grounds to complain and have the access restored because he is a BT Mobile user and it is clearly a part of that package that you have access to BTWifi.

There is nowhere in any of the T&Cs that state that if you are a BT Broadband customer and a BT Mobile customer that you must stay opted in on the BT Broadband package in order to use BTWifi on the BT Mobile package.

See link about BT Mobile

About BT Mobile - Broadband customers get £5 off a month

"BT Wi-fi & 4G

See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand".

If you can find where it states if you are BT Broadband and BT Mobile customer and you opt out of BTWifi on your BT Broadband package you will lose access to BTWifi on your BTMobile phone can you point it out and I will stand corrected.

BT Mobile service terms | Terms and Conditions

 

0 Ratings