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robb789
Beginner
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Message 1 of 14

Re: Parental Control not Working anymore

Hi

I've noticed recently the parental controls are not working. I had this on a custom setting previuosly but all of a sudden it does not work at all. When i go to my BT and click parental controls i get the message "We are unable to process your request due to an error" I contacted BT tech support who said they would look into it and i would get a call back within 24hrs but this never happened.

 

Capture.JPG

 

 

Any ideas please???

 

Thanks

Rob

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13 REPLIES 13
Moderator
Moderator
581 Views
Message 2 of 14

Re: Parental Control not Working anymore

Hi robb789,

 

Welcome and thanks for posting. Sorry you didn't receive the call back. I can help with this. Can you please drop me an email with your details? You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

Community ModeratorDaveM
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tom_cairns
Aspiring Contributor
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Message 3 of 14

Re: Parental Control not Working anymore

I am having exactly that issue - a mod asked me for my details but I havent had a reply yet

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Highlighted
Moderator
Moderator
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Message 4 of 14

Re: Parental Control not Working anymore

Hi tom_cairns,

 

Thanks for posting. We have your details and will be in touch shortly.

 

Cheers

 

David

Community ModeratorDaveM
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robb789
Beginner
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Message 5 of 14

Re: Parental Control not Working anymore

Thanks for coming back, sorry where do I find the contact us link?
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Distinguished Sage
Distinguished Sage
560 Views
Message 6 of 14

Re: Parental Control not Working anymore

Click here

And you will see something like this.

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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dantheman12345
Aspiring Contributor
496 Views
Message 7 of 14

Re: Parental Control not Working anymore

Hi I too am sooo frustrated, called BT 3 times with no joy at all, offshore help is simply terrible!

My Parental controls have worked for over a last year but now its stopped filtering **bleep**, even when I set BT to block a specific site it still allows it, heeelpp.

 

I have kids in the house and need this to work ASAP!

 

Cant see any link to contact Mods after clicking their name, unless its because their offline?

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Moderator
Moderator
475 Views
Message 8 of 14

Re: Parental Control not Working anymore

Hi dantheman12345,

 

Welcome and thanks for posting!

 

Sorry you're having problems managing your parental controls.  I can help sort this out from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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dantheman12345
Aspiring Contributor
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Message 9 of 14

Re: Parental Control not Working anymore

Thanks for the link Robbie, I have filled the form out.

Cheers

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dantheman12345
Aspiring Contributor
444 Views
Message 10 of 14

Re: Parental Control not Working anymore

Filled form out, no reply?

Level 2 called back, finally, they need 2 days to fix it, that was 3 days ago 😞

Wow BT are bad!

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