I've noticed recently the parental controls are not working. I had this on a custom setting previuosly but all of a sudden it does not work at all. When i go to my BT and click parental controls i get the message "We are unable to process your request due to an error" I contacted BT tech support who said they would look into it and i would get a call back within 24hrs but this never happened.
Any ideas please???
Welcome and thanks for posting. Sorry you didn't receive the call back. I can help with this. Can you please drop me an email with your details? You'll get the 'contact us' link in my profile.
I am having exactly that issue - a mod asked me for my details but I havent had a reply yet
Thanks for posting. We have your details and will be in touch shortly.
Click here DavidM
And you will see something like this.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
Hi I too am sooo frustrated, called BT 3 times with no joy at all, offshore help is simply terrible!
My Parental controls have worked for over a last year but now its stopped filtering **bleep**, even when I set BT to block a specific site it still allows it, heeelpp.
I have kids in the house and need this to work ASAP!
Cant see any link to contact Mods after clicking their name, unless its because their offline?
Welcome and thanks for posting!
Sorry you're having problems managing your parental controls. I can help sort this out from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch.
Filled form out, no reply?
Level 2 called back, finally, they need 2 days to fix it, that was 3 days ago 😞
Wow BT are bad!