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James_g1
Aspiring Contributor
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Message 1 of 10

Re: Parental Controls Not Working

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I have exactly the same issue.  30 mins on the phone with two different people (Glasgow and Exeter) after an online chat, and no closer to a solution.  It's been like that for weeks.

Hopefully a call back later tomorrow...

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Parental Controls Not Working

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@James_g1

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 10

Re: Parental Controls Not Working

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Hi @James_g1,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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James_g1
Aspiring Contributor
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Message 4 of 10

Re: Parental Controls Not Working

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Thanks paddyB. Have done so...

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James_g1
Aspiring Contributor
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Message 5 of 10

Re: Parental Controls Not Working

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Just had a call back from someone calling from India. He wanted to "share a screen" with me to check my settings. 

 

This is most irregular! Surely this just requires remotely resetting the parental controls on my account.  I am not sharing my computer access with someone who calls me.

 

To say I am disappointed is putting it very mildly. Currently very cross but hoping one of the mods can sort the issue for me like in the other thread. 

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James_g1
Aspiring Contributor
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Message 6 of 10

Re: Parental Controls Not Working

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Now sorted. Thank you.
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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Parental Controls Not Working

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@James_g1 wrote:

Just had a call back from someone calling from India. He wanted to "share a screen" with me to check my settings. 

 

This is most irregular! Surely this just requires remotely resetting the parental controls on my account.  I am not sharing my computer access with someone who calls me.

 

To say I am disappointed is putting it very mildly. Currently very cross but hoping one of the mods can sort the issue for me like in the other thread. 


That was probably a scam, so its just as well you did not allow it. There are lots of these scams.

 

It is an account issue, and the moderators have sorted it for you.

 

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James_g1
Aspiring Contributor
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Message 8 of 10

Re: Parental Controls Not Working

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It wasn't a scam (subsequently confirmed by the BTCare team on Twitter), but it's surely not good practice and I agree absolutely sounds like one.

I would urge BT to consider a change in practice!

I refused to allow access but on a subsequent call (with a very sensible person!), sent screen shots via email of the absent options.

Anyway - all sorted now.

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Moderator
Moderator
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Message 9 of 10

Re: Parental Controls Not Working

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Hi @James_g1 I called earlier and left a voicemail. Can you check the Parental Controls are now working OK and post back and let me know.

 

Cheers

John

 

Community ModeratorJohnC
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James_g1
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Message 10 of 10

Re: Parental Controls Not Working

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Hi @JohnC2
All sorted on Saturday morning thanks. Been working fine since then. Whoever fixed it in the end - thankyou.
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