Hello, my BT parental controls are unavailable and cannot enable them. please fix. same with web protect. i called customer service 4 times no luck
You now need to use the MYBT app to get parental controls
Is your app up to date on android or apple as that is now the way to access the parental controls
when you login to MYBT and see bill. Then scroll down to manage settings then manage security settings check parental controls turned on?
Did you check parental controls were shown as one here I suggested? Did you restart device after app update
Hi @tarekseda and welcome to the community.
I'm sorry you're having problems with the parental controls. It looks like you've done as much as possible at your end so I'll be happy to step in and take a look. I've sent you a private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Thanks @imjolly for helping out on this.