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tarekseda
Aspiring Contributor
229 Views
Message 1 of 13

Re: Parental Controls

Hello, my BT parental controls are unavailable and cannot enable them. please fix. same with web protect. i called customer service 4 times no luck

 

 

 
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12 REPLIES 12
Distinguished Sage
Distinguished Sage
226 Views
Message 2 of 13

Re: Parental Controls

You now need to use the MYBT app to get parental controls



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tarekseda
Aspiring Contributor
211 Views
Message 3 of 13

Re: Parental Controls

not working see this screenshotUntitled.jpg

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Parental Controls

Is your app up to date on android or apple as that is now the way to access the parental controls



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tarekseda
Aspiring Contributor
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Message 5 of 13

Re: Parental Controls

yes up2date .

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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Parental Controls

when you login to MYBT and see bill. Then scroll down to manage settings then manage security settings check parental controls turned on?



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tarekseda
Aspiring Contributor
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Message 7 of 13

Re: Parental Controls

thx, i think bt mods need to interfere

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Parental Controls

Did you check parental controls were shown as one here I suggested?  Did you restart device after app update



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tarekseda
Aspiring Contributor
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Message 9 of 13

Re: Parental Controls

Yes all the above

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Moderator
Moderator
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Message 10 of 13

Re: Parental Controls

Hi @tarekseda and welcome to the community.

I'm sorry you're having problems with the parental controls. It looks like you've done as much as possible at your end so I'll be happy to step in and take a look. I've sent you a private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage

Thanks @imjolly for helping out on this.

Cheers

David