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TobiasRieper
Contributor
230 Views
Message 1 of 5

Re: Parental controls - "Sorry, something went wrong"

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Hi DavidM,

 

I've dropped you a PM as I too are having the same problems with parental controls.

 

Please assist

 

Many thanks

 

Regards

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Parental controls - "Sorry, something went wrong"

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Thanks for letting me know you got this sorted @TobiasRieper. Post back if you need help with anything else.

 

All the best

 

David

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and_me
Newbie
209 Views
Message 3 of 5

Re: Parental controls - "Sorry, something went wrong"

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I am also hitting this issue - couple of days ago it was the Sunday Times Wines website and I coudlnot get into my account on it. Tried switching Parental controls off, tried a custom set of filters with almost everything and then absolutely everything allowed - still the same.

 

I have had the message saying "Sorry, something went wrong" but most of the time when I do make a change it appears to have completed the process but the websites are still blocked.

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and_me
Newbie
209 Views
Message 4 of 5

Re: Parental controls - "Sorry, something went wrong"

Go to solution

I am also hitting this issue - couple of days ago it was the Sunday Times Wines website and I coudlnot get into my account on it. Tried switching Parental controls off, tried a custom set of filters with almost everything and then absolutely everything allowed - still the same.

 

I have had the message saying "Sorry, something went wrong" but most of the time when I do make a change it appears to have completed the process but the websites are still blocked.

 

Real pain in the backside !

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and_me
Newbie
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Message 5 of 5

Re: Parental controls - "Sorry, something went wrong"

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Ok I  have tried resetting my HH4 router - seems to have resolved the issue for now but It was actually reset earlier today for an unrelated reason so this does seem to be something that has arisen recently.

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