Hi, What can I do with this server error message when try to upgrade to Norton on my windows 11 laptop? I am just going around in circles when I click help. It happens when I click manage my security on the My Bt page so I'm not very far into the process. I do have 3 Bt id's linked to this account but I have tried them all.
Hi @gordonsang welcome to the community and thanks for posting, I'm sorry to see you're getting an error message when trying to update to Norton. There are two reasons why for that error, it can be caused if you don't have account holder status claimed for the BT ID you're logged in with or if your BT ID is not in the format of an email address.
You can check if you've account holder status by logging into MyBT click 'Your details' then 'Account' and it will show you if you're the account holder.
The BT ID also needs to be in the format of an email address and you can change that by selecting 'Profile' then edit username.
Thanks
Neil
