cancel
Showing results for 
Search instead for 
Did you mean: 
baspep
Beginner
619 Views
Message 2 of 9

Re: TV everywhere app error TVE_A931

Go to solution

I have exactly the same problem. I was convinced by BT to upgrade to entertainment plus so that I could use the BT TV app, but I still get the same error message. I am so angry with BT at the moment. I have tried to sort this for over a month and even wrote to the chairan. 😠😠

0 Ratings
8 REPLIES 8
baspep
Beginner
842 Views
Message 1 of 9

Re: Unable to log into BTTV App

Go to solution

Have had the same problem. Was on the phone for over 90 minutes last week. Finally spoke to someone on Friday who said it would be sorted in the next few days. I am still waiting but will give them a few more days because of weekend and bank holiday. I will keep you posted.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
605 Views
Message 3 of 9

Re: Unable to log into BTTV App

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Moderator
Moderator
595 Views
Message 4 of 9

Re: Unable to log into BTTV App

Go to solution

Hi @baspep and thanks for posting.

 

I'm sorry you've been having problems with the TV App. I'm sure I can help with this. Can you please drop me over an email with your details and I'll look into it for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Moderator
Moderator
567 Views
Message 5 of 9

Re: TV everywhere app error TVE_A931

Go to solution

Hi @baspep I tried calling there but missed you, I'm really sorry about the problems you've experienced with the TV Everywhere app and the difficulties encountered when you tried to get this sorted.

 

I've noticed a problem with one of the background systems that this service works on and this has been fixed. Please can you try the app again using your primary BT ID details and post back to let me know if it's working?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Moderator
Moderator
549 Views
Message 6 of 9

Re: TV everywhere app error TVE_A931

Go to solution

@baspep I've called a few times but unfortunately I've been unable to reach you, can you check if the TV Everywhere app is working now and post back to let me know? 

 

Thanks

Neil

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
baspep
Beginner
531 Views
Message 7 of 9

Re: TV everywhere app error TVE_A931

Go to solution

Hi, we have been on holiday. I have just installed app again and I still get the same message. Completely feel like I am being taken for a ride by BT. Told this app would only work if I upgraded and signed up for anothe year. I think I have grounds for false representation. 

0 Ratings
baspep
Beginner
529 Views
Message 8 of 9

Re: TV everywhere app error TVE_A931

Go to solution

Also when we got back our landlines is  ot working. U gotta love BT.

0 Ratings
Moderator
Moderator
515 Views
Message 9 of 9

Re: TV everywhere app error TVE_A931

Go to solution

@baspep You need to ensure you use the primary BT ID when logging in. I can see you've confirmed that this is now working when you logged in with the correct details and I'm really sorry for any confusion. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings