I have exactly the same problem. I was convinced by BT to upgrade to entertainment plus so that I could use the BT TV app, but I still get the same error message. I am so angry with BT at the moment. I have tried to sort this for over a month and even wrote to the chairan. 😠😠
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Have had the same problem. Was on the phone for over 90 minutes last week. Finally spoke to someone on Friday who said it would be sorted in the next few days. I am still waiting but will give them a few more days because of weekend and bank holiday. I will keep you posted.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @baspep and thanks for posting.
I'm sorry you've been having problems with the TV App. I'm sure I can help with this. Can you please drop me over an email with your details and I'll look into it for you. You'll get the contact the moderators link in my profile.
Hi @baspep I tried calling there but missed you, I'm really sorry about the problems you've experienced with the TV Everywhere app and the difficulties encountered when you tried to get this sorted.
I've noticed a problem with one of the background systems that this service works on and this has been fixed. Please can you try the app again using your primary BT ID details and post back to let me know if it's working?
Hi, we have been on holiday. I have just installed app again and I still get the same message. Completely feel like I am being taken for a ride by BT. Told this app would only work if I upgraded and signed up for anothe year. I think I have grounds for false representation.
@baspep You need to ensure you use the primary BT ID when logging in. I can see you've confirmed that this is now working when you logged in with the correct details and I'm really sorry for any confusion.