cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JonathanAnsell
Aspiring Expert
857 Views
Message 1 of 3

Remove BT Wifi

Go to solution

Any ideas how deactivate BT Wifi as my Smart Hub is now showing BT Wifi as active even though it's disabled on my account and has never been enabled?

0 Ratings
Reply
2 REPLIES 2
PaddyB
Moderator
Moderator
835 Views
Message 2 of 3

Re: Remove Bt wifi with fon

Go to solution

Hi @JonathanAnsell,

I've moved you post onto your own thread. Have you recently factory reset you hub? As this does reset the Hub back to default and BT Wifi will broadcast for awhile but should change back to your chosen preference in a few days.

I can take a look at your account to make sure its opted out. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

0 Ratings
Reply
JonathanAnsell
Aspiring Expert
833 Views
Message 3 of 3

Re: Remove BT Wifi

Go to solution

Thank you for the offer but I've phoned the BT Wifi support team and they have requested it's removed from the hub. I factory reset the hub after it appeared which clearly didn't help.

The Wifi Team telephone number is: 0800 022 33 22.

0 Ratings
Reply