I had set up parental controls, then had lots of issues getting on to varies sites so removed it.
Had issues with BT advising of how to remove it.
During the time frame that I had set the parental controls for 4:30-6 I’m still unable to access fb via safari and unable to send pictures via what’s app.
my BT manager states that parental controls is not active but these issues still remain as if it was still active.
Hi @Bettykitten Welcome to the community and thanks for posting, sorry about the delay getting back to you. Did you follow the instructions as shown below to turn off the parental controls?
Turning off BT Parental Controls temporarily:
Should you wish to turn off your BT Parental Controls at any time there's a simple way to do this whilst keeping your settings, should you wish to reactivate Parental Controls. Here's how:
Turning off BT Parental Controls permanently:
We don't recommend deleting your BT Parental Controls completely as you'll lose all your settings. It's easier to turn them off temporarily, and if you decide you want them back, you can just flick them back on.
If you still want to delete BT Parental Controls completely, first turn them off temporarily by following the steps above.
Tried the restarting of the hub as connection has dropped in and out all day and still not changed.
Thanks for posting back and trying the steps the guys had suggested. Sorry you're still having problems.
We will need to take a closer look at this for you from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks for confirming this now sorted for you @Bettykitten 🙂
If anyone else is having a similar issue, it's worth checking that you haven't enabled "Homework Time".
This is an additional filter that blocks social networking, gaming and cheating websites within a specified window.
Turning parental controls off does not actually disable Homework Time - it needs to be turned off separately (and you need to turn on parental controls again temporarily before you can edit or turn off Homework Time).