Server Error when trying to update to New Norton security software

[Jolley44]

I'm trying to update my existing BT Virus Protect to Norton.

I've checked I'm an Account Holder and my BT ID is an email address, not sure where to go from here any suggestions would be very much appreciated.

In security The BT Virus tab says click to Switch to Norton but just keeps coming up with ' Server Error' please try later.

[JohnC2]

Hi @Jolley44, welcome to the forum, and sorry that you're getting this error when trying to switch to Norton. 

What device are you getting this error on? ie mobile, tablet or pc?
Do you have more than one account linked to your BTID?

Cheers

John

[Jolley44 · Accepted solution]

I was on a laptop but its all sorted now thank you, logged out and went back into BT to find it had started the download!! Thanks for your reply

[JohnC2]

Hi @Jolley44, thanks for the update and glad you got it sorted 🙂

Cheers

John