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Message 1 of 2

Setting up BT SmartTalk on Android phone

In attempting to set up SmartTalk, I'm only able to get as far as a message saying "Creating your BT ID" (after entering preferred e-mail, password details etc).  I have attempted it twice and it doesn't move on to next step however long I leave it.  I have both wi-fi connection (to my BT Home Hub) and mobile data enabled.  It's a Huawei Ascend Y550 phone just bought via BT Shop.  I've looked at the SmartTalk Help pages and it doesn't seem to show up there.

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Setting up BT SmartTalk on Android phone

do you not have an existing BTID when you check your bill and services which you could use rather than trying to create a new BTID

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