I included my wife/daughter as active users of BTST; the service works ok on their handsets but today bt.com only shows 1 active user, ie me.
They were on bt.com until today, for over a week.
was it the new MYBT or the old version?
imj, it was the version that a user clicks at the top RH of this page; it had worked fine ok until today.
just wondered if it was the new version of MYBT which looks better and has 'tiles' or the old version. from posts on the forum many are getting the new version but no/incorrect information
Just one of a number of issues on here where bt.com is not provisioned properly to handle BTST.