Maybe the mods @NeilO would offer to help. If they read the notes on my issue they should be able to apply the same fix, as it sounds like exactly the same issue. I guess they'd need your details, so they'd need to make the contact form link available to you.
Hi, I'm glad you were able to get this issue sorted out. I have exactly the same problem but opened a new thread as I hadn't gone this far back looking at other threads then.
As well as the 'smart talk' and 'offers' problem I also can't manage my calling features.
I have a lovely mod called @RobbieMac helping but keep missing his calls !
He has tried removing my account and setting it up again but that hasn't helped. He has now logged it as a fault.
It would help if we knew what they did to fix your problem @Nucky as it sounds like the same issue.
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I'm no nearer getting the issue resolved and have reached the point of giving up to be honest.
Beginning to wonder if I really need to use Smart Talk, or to access my account fully. I've managed without since April and will probably switch away from BT when the 12 months are up anyway.
I certainly don't want charges adding to my account, especially not for something that hasn't worked properly from the start!
Hope you get the charge removed.
There is most certainly a problem. I recently changed service providers from Tesco Mobile to BT but opted not to port my old number across to BT Mobile. Trying to change that number I mistakenly deleted my profile and then went to re-register SmartTalk using my new number on my iPhone6. No joy! Getting all the error messages mentioned by the other posters and what's more when I log in to BT My Account and then select My Extras/BT SmartTalk App/Manage service I get the following error message:-
Sorry we can't access your BT SmartTalk account.
We're sorry for any inconvenience, but this part of bt.com is currently down while we make a few planned improvements to your service. We'll be back up and running very soon.
It's been like that for the past 3-4 days now so there's obviously something wrong somewhere and no amount of talking to India or wherever solves the problem! Come on BT own up and get it sorted.
I'm getting the exact same unexpected error message on completion on my iPhone - do I need to contact support to have it resolved? I'm off on holiday next week and would like it fixed before then.