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ProfYaffle
Beginner
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Message 11 of 33

Re: SmartTalk - Failure to (re-)Register

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Tried that - it gives me that option when I try to register (after telling me that I can't, because my mobile is linked to an existing home 'phone).

"System Problem - Sorry, we can't stop your service at the moment. Please try again later".

It's been like that since at least last Thursday, so I'm guessing "later" means something else in this context...
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Message 12 of 33

Re: SmartTalk - Failure to (re-)Register

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I had the 'later' message several times today.  The refresh point came mid-afternoon.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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ProfYaffle
Beginner
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Message 13 of 33

Re: SmartTalk - Failure to (re-)Register

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A truly non-linear conversation... 🙂

 

Yes, definitely the right account - I have no BT SmartTalk options whatsoever on my other one. Oh that I had :-))

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Message 14 of 33

Re: SmartTalk - Failure to (re-)Register

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Well then, I'd go back to my previous post, and send a feedback from within the app to the Smarttalk team. Be sure to include your name and mobile number.

 

This sounds well screwed up to me.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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ProfYaffle
Beginner
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Message 15 of 33

Re: SmartTalk - Failure to (re-)Register

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I'll try one last thing - re-activating my mobile on this account to see if that kicks anything into life that then allows me to ask it to shoot itself. Worth a punt. Otherwise, I'll try your in-app option, see if that gets anywhere (unless someone else stumbles onto this in the meantime).

Many thanks for wading in and helping, though!
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Message 16 of 33

Re: SmartTalk - Failure to (re-)Register

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Sorry I cant think of anything else. Someone else might be more switched on than me, so check back before you go to bed.

 

Ive had another issue of my own with the app itself, but more than you have had issues with accessing the a/c online, incluidng me for most of today.

 

Good luck then, and lets know how you get on.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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ProfYaffle
Beginner
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Message 17 of 33

Re: SmartTalk - Failure to (re-)Register

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Will do - I've just reactivated, so I'm going to leave my account well alone and make sure that service request completes before I confuse anything by trying to cancel again. At the moment, the web site is giving the "We can't access your BT SmartTalk account, please try again in a couple of hours" message - so at least it thinks it's got something to do...!
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radii
Contributor
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Message 18 of 33

Re: SmartTalk - Failure to (re-)Register

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i think there is a way to go before this product is fully functional. its early days.

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Message 19 of 33

Re: SmartTalk - Failure to (re-)Register

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@radii wrote:

i think there is a way to go before this product is fully functional. its early days.


The first half of the above is correct.  Launching a product where the customers cannot apparently access it easily such as Prof Yaffle, seems to be plumb daft to me, and no doubt by now, to him/her as well.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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ProfYaffle
Beginner
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Message 20 of 33

Re: SmartTalk - Failure to (re-)Register

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Concur - I wouldn't mind if this were a beta test, pre-release, trial, with dedicated feedback and support to iron out the bugs. But it's been launched with fanfare all across the tech press, which changes the complection to me. My company would be rightly reamed if we launched something as seemingly clunky as this to our retail punters.

Anyway, let's see what happens..
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