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ossett_outkast
Beginner
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Message 1 of 3

SmartTalk wont connect

Hi all

Currently on holiday in Egypt and trying to use SmartTalk.

Calls connect to the UK number and rings but I get no ringtone on my mobile.

The recipient of the call can pick up but neither of us can hear the other person.

I used the service last year without any problems...albeit on a different handset (I transferred the service to my new handset and tested it at home before leaving the UK).

Does anyone have any ideas about what could be causing the issue or how to resolve it? Don't fancy paying £2 per minute (or part of a minute) whilst we're here.

Cheers folks 😃
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: SmartTalk wont connect

Have you tried turning your phone off, then on again, just in case its a resource issue?

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ossett_outkast
Beginner
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Message 3 of 3

Re: SmartTalk wont connect

Tried that one Keith (even removed the battery as well).

Everything internet related works well and can even make WhatsApp calls (the person I'm trying to call doesn't have a mobile) so I know IP call barring isn't the root cause...it's just SmartTalk that seems to have an issue.
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