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Mullrine
Beginner
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Message 1 of 2

'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

It's Thursday night 21 November and is this a case of 'here we go again?'

We had this in March/April and the Community tried all the usual things like uninstalling/reinstalling to no avail until somebody at the other end did something and it started working again.

To save us all this bother can somebody at the other end have a look and see what's gone wrong - and fix it.

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Moderator
Moderator
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Message 2 of 2

Re: 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Hi @Mullrine, I'm really sorry to see you're having problems accessing your BT cloud service. I haven't seen any reports of a known problem with the service if you're still experiencing issues connecting to BT cloud I'd recommend contacting the cloud helpdesk on 0800 500 3114 as they'll be able to raise a fault for you.

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