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markettown
Newbie
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Message 1 of 2

Storage discrepency

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Hi All, I'm new to this forum, so forgive me if I'm in the wrong one.

My question is, if I right click on a folder on my computer and select properties, the size of the folder is shown as 450GB. I have 200GB free so I purchased an extra 500GB to give a total of 700GB.

Now when I tried to transfer the said folder to the Cloud, a message appeared informing me I needed a further 325GB of storage for it to transfer. I have tried to purchase a further 500GB, but I am rejected.

Why is there a discrepancy between size of folder and my storage size  

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Moderator
Moderator
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Message 2 of 2

Re: Storage discrepency

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Hi @markettown,

Welcome to the Community and thank you for posting.

If you contact the Cloud helpdesk they'll be able to help. You can reach them on  0800 500 3114 Open 9am to 9pm Mon - Fri 9am to 6.30pm Sat and Sun.

Thanks

PaddyB

Community ModeratorPaddyB
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