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carol7
Beginner
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Message 1 of 4

Topping up dongle

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Please can someone tell me if a dongle has to be kept topped up or if I can just use it occasionally. I only want to use it when I go away.

Carol7

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Community Manager
Community Manager
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Message 2 of 4

Re: Topping up dongle

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Hi Carol7,

 

Welcome to the forum and thanks for posting.

 

If the BT Mobile Broadband Pre-Pay SIM has never been used it won’t become dormant.  The SIM will become dormant if it has been used at least once, but not for a period of 90 days.  The SIM can be re-activated by you by topping up your account or by using the account if it has existing credit.

  

BT can switch off accounts which haven't been used for a straight 180 day period (ie: no usage at all for 180 days).

 

Hope this helps.

 

Cheers

Sean

Community ManagerSeanD
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carol7
Beginner
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Message 3 of 4

Re: Topping up dongle

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Thanks for your help. I understand now!

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joecon
Newbie
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Message 4 of 4

Re: Topping up dongle

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Is there any way to tell if my SIM has been turned off? I've just topped up my mobile broadband account but the modem won't connect and doesn't show a mobile number anymore. I haven't used it for a while - could well be over 180 days.
Is there a way to reactivate the SIM?
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