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Brad229E
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Tried to upload an 450Mb MP4 file to "the Cloud" for sharing. This uploaded but then too big to play

Initially tried to upload a 750Mb mp4 file to the Cloud. System said the limit was 500Mb, so refused it. I cut it down to 425 Mb, which I wanted to share. This uploaded (slowly) and took overnight to "process". I could generate a Public Link, but the system then said the file was too big to play. So what is the file size limit?

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Moderator
Moderator
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Message 2 of 2

Re: Tried to upload an 450Mb MP4 file to "the Cloud" for sharing. This uploaded but then t

Hi @Brad229E Sorry you were not able to get this file to play after reducing it.

Please call the Cloud helpdesk on 0800 500 3114 and they will be able to help you with file size limits.

Cheers
John

 

Community ModeratorJohnC
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