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Metro1
Aspiring Contributor
619 Views
Message 1 of 25

Trouble registering SmartTalk

After a month of contacting BT to resolve this problem wth setting up SartTalk on an android mobile. Last Wednesday I got a call from 0800 028 5085. I didn't get his name but he said he would get it sorted out by yesterday. Obviously this didn't happen or I wouldn't be writing this. Do call again. I would love to hear the excuses.

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24 REPLIES 24
Metro1
Aspiring Contributor
590 Views
Message 2 of 25

Re: Trouble registering SmartTalk

There may be light at the end of the tunnel. After speaking to 4 different people today so far, the SmartTalk team ( 0800 011 3845 ) who have been assigned to my problem are to phone me this afternoon. I cannot wait.

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Metro1
Aspiring Contributor
574 Views
Message 3 of 25

Re: Trouble registering SmartTalk

The call never came. I'll just wait till Xmas. Maybe Santa Claus will help.
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Metro1
Aspiring Contributor
545 Views
Message 4 of 25

Re: Trouble registering SmartTalk

Still waiting
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Moderator
Moderator
532 Views
Message 5 of 25

Re: Trouble registering SmartTalk

Hi @Metro1,

 

I'm sorry to hear you haven't had your call back from this team. We'll be able to get in touch with the team for you and get them to speak with you. You can reach us by clicking on my user name and then on contact the mods. It'll take us a few working days to pick it up and contact you but we will.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Metro1
Aspiring Contributor
514 Views
Message 6 of 25

Re: Trouble registering SmartTalk

No sign of " contact the mods".
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Metro1
Aspiring Contributor
507 Views
Message 7 of 25

Re: Trouble registering SmartTalk

 Contact the mods o my appears in " full version " 

 

 

 

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Metro1
Aspiring Contributor
452 Views
Message 8 of 25

Re: Trouble registering SmartTalk

 

Clicked on the link which took me to an automatic form inviting me to state my problem..........DEJA VU

This looks like I'm back at the beginning of the BT merry-go-round.

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Distinguished Sage
444 Views
Message 9 of 25

Re: Trouble registering SmartTalk

no that contact form goes directly to the forum mod team

who will own your problem personally until fully resolved and provide a single point of contact in the UK
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Metro1
Aspiring Contributor
374 Views
Message 10 of 25

Re: Trouble registering SmartTalk

Still no contact from Moderator.

Thank you for your confidence in the ystem, Distinguished Sage. I still think Santa Claus will be the more likely solution to my issue with SmartTalk.

 

 

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