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Dusty-Lanes
Aspiring Contributor
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Message 1 of 17

True Key face recognition lost

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I’ve just upgraded to FTP Superfast from ADSL2 ~2 weeks ago. Today facial recognition login has stopped working on all devices, 2 iPads and 2 iPhones. Error message says No Flow available. Then access is by pass phrase which implies that there will be no updates to other devices..

How can this be rectified without loosing all my passwords?

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albertj
Contributor
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Message 2 of 17

Re: True Key face recognition lost

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Is this Face ID to access your device?

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Dusty-Lanes
Aspiring Contributor
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Message 3 of 17

Re: True Key face recognition lost

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No this is face recognition to access True Key. 

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Dusty-Lanes
Aspiring Contributor
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Message 4 of 17

Re: True Key face recognition lost

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This is just to access True Key. I mentioned broadband upgrade simply because this is a contract change

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albertj
Contributor
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Message 5 of 17

Re: True Key face recognition lost

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Oh ok, sorry.
Can you still use Face ID to access the device?

I had a look online for this error message and can not see any mention of it. You could ask on the True Key community provided by McAfee.

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Dusty-Lanes
Aspiring Contributor
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Message 6 of 17

Re: True Key face recognition lost

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I’ve never had face recognition to access Apple devices.
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albertj
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Message 7 of 17

Re: True Key face recognition lost

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Could you please confirm what Apple Devices, you are using (model) Thanks 

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Dusty-Lanes
Aspiring Contributor
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Message 8 of 17

Re: True Key face recognition lost

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Various ages of iOS devices. Most up to date is an iPad pro 2017/18 ish

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albertj
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Message 9 of 17

Re: True Key face recognition lost

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If you login using the password are your passwords there?

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Moderator
Moderator
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Message 10 of 17

Re: True Key face recognition lost

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Hi, @Dusty-Lanes welcome to the community and thanks for posting, I found this help article for face recognition problems on the McAfee support pages that might help?

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