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Niels_T
Aspiring Contributor
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Message 1 of 2

Unable To Disable Wifi - X /FON

Hello All. I have recently moved into a property with FTTP. As part of the move, I received a replacement Hub (Smart Hub 2). I have noticed that my new Smart Hub 2 is transmitting Wi-Fi X/FON even though I have previously opted out via 'My BT' about two years ago. When I check on 'My BT' the option for Wi-Fi X/FON is saying that I need to sign up for it, so 'MY BT' thinks I have opted out. Can anyone please give me a contact within BT to get this sorted, as I do not want my hub transmitting Wi-Fi X/FON when I know I have opted out. Many thanks, Niels

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Unable To Disable Wifi - X /FON

Opt in and then opt out again.

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