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Beginner
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Message 1 of 5

Unable to access BT cloud

Hi, 

 

hope some one can help activated BT cloud on Thursday or Friday last week and still cannot access it.

 

Getting UN2 error when try going to web version.

 

and when try to see status in my account  get -"Sorry,there's been a error while fetching your cloud details" 

 

Help please 

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Beginner
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Message 2 of 5

Re: Unable to access BT cloud

Can anyone help?

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Moderator
Moderator
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Message 3 of 5

Re: Unable to access BT cloud

Hi @martin_wilson and thanks for posting.

I'm sorry you can't access your cloud. Are you able to post some screen shots of what you're seeing?

Cheers

David

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Beginner
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Message 4 of 5

Re: Unable to access BT cloud

EDE4F35B-E706-4F14-B75B-264B5D9E424C.jpeg

This what I get when going to manage my cloud

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Moderator
Moderator
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Message 5 of 5

Re: Unable to access BT cloud

@martin_wilson thanks for posting the screenshot, we'll need to raise a fault with the cloud team to get that looked into, I'll send you a private message so you can get in touch.

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