For a few months now we've had a problem with BT Parental Controls. For some reason, we are unable to configure BT Parental Controls (Since a DNS problem last year) from the My BT portal.
We currently get this:
When viewing a blocked website, we get the BT filter screen which indicates that the light policy is enabled. But when trying to turn off filters/allow the website (Using the 'Allow Access' button on the blocked page), we get this after logging into our BT Account (Which owns the broadband):
This is a problem I've seen posted on here before, whereby the account holder's controls are stuck in the "Unavailable" state..
I've tried the Indian callcentre but of course they were useless as they always have been.
Please can a Mod get in touch and look into this/pass onto the relevant departments? I've only been able to get issues sorted through here before, despite giving the BT Contact Number a chance as I've done on this occasion.
Thanks for your reply, Neil.
We can confirm that we are logged in using the primary BT ID. We only have one BT ID belonging to the account.
The account holds all of our packages (BT Mobile, Broadband and PHone)