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Anonymous
Not applicable
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Message 1 of 5

Unable to login to BT Cloud using desktop app

I previously had BT cloud installed and it was working fine.

I reset Windows 10 and reinstalled all my apps. Everything is working fine except for BT Cloud, no connection problems with OneDrive or any of my other apps.

 

BT Cloud throws a http 400 error when I try login. But if I click the "Go back to previous page" and try again, it logs in but goes straight to the My BT portal page without actually logging in the desktop app.

 

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4 REPLIES 4
Distinguished Expert
Distinguished Expert
370 Views
Message 2 of 5

Re: Unable to login to BT Cloud using desktop app


@Anonymous wrote:

I previously had BT cloud installed and it was working fine.

I reset Windows 10 and reinstalled all my apps. Everything is working fine except for BT Cloud, no connection problems with OneDrive or any of my other apps.

 

BT Cloud throws a http 400 error when I try login. But if I click the "Go back to previous page" and try again, it logs in but goes straight to the My BT portal page without actually logging in the desktop app.

 

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Yes!!!!

Have posted this morning on exactly the same problem.

The web app works, if you are sufficiently confident.........

Perhaps the desktop app will recover if it's a BT site access problem.

It's going to be a case of waiting......

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Anonymous
Not applicable
352 Views
Message 3 of 5

Re: Unable to login to BT Cloud using desktop app

I think it might be time to Upgrade my OneDrive account. I don't think I should be trusting BT to secure my data with the amount of problems they have with their BT Cloud service.

 

Not happy. Been with BT for 2 weeks with an FTTP connection account. Had a problem with activation and no service for the first 4 days, wasted half a day waiting for an engineer who never turned up and problems with slow speeds. I had 6Mbps on my FTTP connection last night, ridiculous! And now this issue with the BT Cloud.

 

It's been a horrible start to what will surely be a long and excruciating year with BT.

 

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captain666
Contributor
318 Views
Message 4 of 5

Re: Unable to login to BT Cloud using desktop app

Hi,

 

I'm getting the same error today. I first thought it was due to the software upgrade that has just been released. I went back to the previous version ands I'm getting the same HTTP 400 error.

 

 

 

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Uppy
Contributor
307 Views
Message 5 of 5

Re: Unable to login to BT Cloud using desktop app

...same here - the shambles of BT Cloud continues.....

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