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proplus
Beginner
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Message 1 of 2

Unable to manage BT Wi-Fi : Sorry something's gone wrong

I am unable to access my BT Wi-Fi extra on my account. I go to my products and then click on 'learn more' for BT Wi-Fi and I receive an error message saying "Sorry something's gone wrong". I have another BT account and that one does not have any issues; the page loads correctly and I am given the option to Opt Out of BT Wi-Fi etc.

I called BT a while ago explaining the situation but sadly no solution was offered. Has anyone else had this issue?

Screenshot 2020-12-02 at 01.06.14.png

 

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: Unable to manage BT Wi-Fi : Sorry something's gone wrong

Hi @proplus welcome to the community and thanks for posting, I'm sorry about the delay getting back to you. We'll be happy to take a look at this, I've sent you a private message so you can get in touch with the moderation team. 

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