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bobbymoore442
Beginner
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Message 1 of 2

Unable to open BT TV app on Ipad

Any one else having issues opening the BT TV app on their Ipad. Im getting error BT TV Alert and "Sorry due to security reasons, this device does not support playback. (AS001). It works fine on my Iphone and my son has the same issue on his Ipad. Both devices are using IOS 11.01.

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Moderator
Moderator
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Message 2 of 2

Re: Unable to open BT TV app on Ipad

Hi @bobbymoore442 Sorry you are having a problem with the BTTV App on your Ipad.

 

I've checked and the BTTV App error code checker advises that "This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade.

Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. If your device falls into one of these categories, you’ll need to try a different one."

 

Cheers

John

  

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