Unable to turn off Web Protect

[jb82]

I just received an email telling me Web Protect has been enabled on my BB line.

I did not do this myself and I don't want it enabled.

I followed the link to turn it off (Manage Broadband/ Switch Off Web Protect). This brings up an operable pop-up message with 'Leave Web Protect On' or 'Switch Off'. Selecting Switch Off (or leave on) does nothing.

Same behaviour on different browsers/devices/with cleared cache so it seems to be an account issue behind the scenes. 

Swift help much appreciated, thanks!

[DanielS]

Hi @jb82,

I'm sorry to hear that it won't turn off for you. I've seen it work for others first hand so I know something else has gone wrong for you. I'd like to look into this for you. I'll send you a private message with some info that I need.

Thanks

DanielS

[freakstone]

Since BT Web Protect was automatically enabled I have been unable to disable it via the Security settings.  I get the "Leave Web Protect on/switch it off" buttons in the popup window but clicking" switch it off" does nothing at all.  Have tried in multiple browsers on multiple devices (IE/Edge/Chrome on Win 10, Chrome on Win7) in case it was browser specific.

Anyone else experienced this?  I noticed someone else posted about Web Protect being enabled and that they could turn it off OK so just wondering. Disabled ad blocking as well.

[Carlusha]

Try logging in to your MyBT, go to Manage my Extras and turn off your BT Web Protect there. 

Remember to allow about 2 hours for this to take effect.

[Lumens]

Not working for me either. Tried to switch it off on multiple browsers but the “are you sure…” dialogue box simply won’t accept a Yes click. 

[JohnC2]

Hi @Lumens, welcome to the forum and sorry you are experiencing this problem also. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

[toucanbird]

Not working for me either. Tried to switch it off on multiple browsers but the “are you sure…” dialogue box simply won’t accept a Yes click.

[JohnC2]

Hi @toucanbird, welcome to the forum and sorry you can't get it switched off. I've also sent you a Private Message so you can get in touch with us and we'll be happy to help you with this.

cheers

John

[Hutchi]

Im having an issue with a program on my pc which isn't able to connect to the internet as its being flagged as a 'not secure connection'. Ive looked on google and it seems to be a common problem with people who have BT internet. The fix is to turn off BT web protect but when I try to turn it off on my.bt.com it won't allow me to click the 'switch it off' button. I click the 'switch off' button then a window pops up with 'leave web protect on' and 'switch it off' but neither options do anything. It should open another window when I click 'switch it off' which says it can take 2 hours for it to register to turn off and I'm not getting it. I have tried multiple browsers, chrome, firefox, edge and safari as well as trying it on my pc and MacBook but I get the same problem.

[JohnC2]

Hi @Hutchi, welcome to the forum and sorry you are unable to switch off webprotect. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

Cheers

John