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Message 1 of 5

Unlocked iPhone 4S and BT SIM card

I recently changed to BT from my old provider, I already had the iPhone and I told BT I wanted to continue using it. However now that I have put the SIM card in the iphone I can phone and get texts but I cannot get Internet access. BT sent me a HTC phone and I can get data roaming on that phone. Any ideas what I'm doing wrong?
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Message 2 of 5

Re: Unlocked iPhone 4S and BT SIM card

Have a look at this link to see if it helps

 

http://btbusiness.custhelp.com/app/answers/detail/a_id/23008

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Message 3 of 5

Re: Unlocked iPhone 4S and BT SIM card

Thanks for that, I've done that and cellular data roaming is working. However I still can't access my home wifi- settings which worked on the phone pre BT sim- any ideas?
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Message 4 of 5

Re: Unlocked iPhone 4S and BT SIM card

And- when try to access the home wifi I lose all service :-((((
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Message 5 of 5

Re: Unlocked iPhone 4S and BT SIM card

Do a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. While it is restarting "forget" any previous wireless connections from your homehub to your phone.

 

Restart the phone and rescan for the homehub. Once you have found it make the connection by using the wireless passkey on the homehub label. It is not the admin password or your email password.

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