Hi rmcubed and welcome.
This sounds like an account based issue so we'll need to take a closer look for you. Drop me an email with the details. You'll get the 'contact us' link in my profile.
I am having the same problem. They were working but now they are not. Very concerned as I have young children and need to get this sorted asap. Please can you help David?
In parental contyrols section of My BT it is saying this:
Parental Controls is not live yet. It normally takes up to 2 hours for your filtering options to become active after registration. When the activation is done you won't need to do anything else.
and has been for days.
I have tried in vain to get the Indian call centre to help - multiple calls; the fault reporting service; and the BT customer help form twice but no one has ever contacted me. A forum moderator, DavidM, told me the BT customer help form would be picked up by them but it never has been. They just ignore it.
All I want is for the parental controls to work. The 'myextras' page always says it has a technical error. I've reset the router numerous times etc etc etc but it has never worked.
If there is anyone out there reading this who is considering BT I strongly advise you to pay a little extra and get a good isp such as Zen or similar! Customer service is any alien concept to BT. I am now looking into contacting the relevant ombudsman.
'DO THE MODS EVER HELP ANYONE'
have you read any other posts on the forum and the number of people who have had their problem solved by the mods?
maybe your problem is not solved but the parental problem appears to have been fixed for many. have you gone to MYBT and see if you can now get to parental controls?
if you have and then contacted the mods then it can take 3/5 working days for mods to get back to you as you join a queue of others who also think their problem is as important and probably more important than yours. hence why the queue and all replies in order of receipt of the contact us email
just a matter of patience until your email get to top of inbox
I experienced the exact same problem as this thread - https://community.bt.com/t5/Apps-and-Extras-from-BT/Parental-Controls-activated-without-account-hold...- yesterday.
I had sites blocked as 'inappropriate' plus the DNS error 'You're seeing this page because BT Parental Controls is active and you are attempting to connect to a DNS server outside of our network.'
I checked My BT and it showed PC was not active. So I too activated it then turned the lights off - but no change to browsing. So I then deleted PC.
I am still however getting sites blocked - like MSN and BBC News - this morning with the DNS 'error' in Chrome yet Firefox allows site access. Yesterday it was Firefox being blocked but Chrome was OK. ???
I have changed nothing on my computer, router or My BT to cause this to happen (apart from my description above - but PC is now definitely off in My BT).
What is the solution?
(And could someone advise what should my Advanced TCP/IP settings be, just in case? Although as I said, I haven't changed them in years.)